- 888.817.7575 x254
Multi-Channel
Customer Service Solutions
A seamless and cost-effective communications platform to better handle issues and inquires.
CMD Investment Group, Inc.
Formed in 1999 to advance customer service results for Higher Education institutions and Healthcare providers, CMD Investment Group, Inc. is a privately held holding company with two wholly owned subsidiaries: CMD Outsourcing Solutions, Inc., and CMD Account Management, Inc. In 2018, we expanded our services to support states, cities and municipal agencies.
With our corporate office and call center located in the Baltimore/Washington region, CMD has access to one of the country’s most educated working populations, along with the opportunity to work with some of the fastest-growing businesses and most respected institutions in the United States. Our growing company has sales offices in Chicago, Illinois, Charleston, South Carolina and Houston, Texas.
Our highly specialized customer service solutions for administrative departments of colleges and universities can deliver dramatic and sustainable improvement in service levels and student satisfaction.
For local, state and federal government agencies, we can deliver dramatic and sustainable improvement in service levels and constituent satisfaction.
CMD can deliver dramatic and sustainable improvement in service and customer satisfaction.
Let us help YOU:
Reduce wait times and eliminate call backs and complaints
Accelerate administrative processing
Implement a campus- or office-wide, one-stop solution
Improve customer satisfaction with administrative departments
Communicate proactively
Decrease operational costs by 25%
Customer Service Solutions
An Extension of Your Higher Education or Government Administrative Offices
Higher Education
Our highly specialized customer service solutions for administrative departments of colleges and universities can deliver dramatic and sustainable improvement in service levels and student satisfaction.
Let us help your college or university:
Reduce wait times and eliminate call backs and complaints
Accelerate financial aid and other administrative processing
Implement a campus-wide, one-stop solution
Improve parent and student satisfaction with administrative departments
Communicate proactively with parents and students
Government
For local, state and federal government agencies, we can deliver dramatic and sustainable improvement in service levels and constituent satisfaction. Let CMD help your agency:
